Althouse Restore at 4508 Osborne Drive, El Paso

Reviews

• Victoria Morris

  Oct 25, 2018
  ★ ☆ ☆ ☆ ☆
  Our roof was damaged from the hail storm in late 2016. Once the company actually started working it took forever for them to finish. It took almost a month to supposedly 'find' a new panel for our sun window. We were under the impression that the repairs were done and complete but we couldn't have been more wrong. About a month ago a huge rainstorm came through that dumped multiple inches in our area and when we woke up the next morning our entire floor in the master bedroom was soaking wet. We called the company back and the Mr. Althouse came out himself and found a 3 inch hole in the tiles where his lazy employees never covered up and found that they never screwed on the caps that were supposed to cover the exhaust pipes on the roof. He told us that he would have his crew come back out to look at the roof because he wasn't smart enough to find other damage but then they never showed up. We have HUGE stains in our ceilings now from where the rain soaked in and our master bedroom has a musty smell from all the water that go into the wood from the original hole that was never fixed. Althouse is a pathetic excuse for a restoration company and I will be calling my insurance company to let them know so they can be removed from the preferred contractor for the area. You should be ashamed of the quality of work that you consider acceptable.

Images