Ganas Ya at 8070 Gateway Boulevard East, El Paso

Reviews

• Valerie Contreras

  Aug 29, 2018
  ★ ☆ ☆ ☆ ☆
  Bought a car three months ago within these three months took the vehicle in 3 times due to mechanical issues. First was due to the check engine light on and the manager took in my car had the mechanic fix what was apparently a coil that had to be replaced that was causing my car to shake. My 2nd occasion was due to several issues my car was trembling again check engine light went on, my wheel bearings needed to be checked, my breaks, had 2 hoses that where torn, there was several issues and when they called me to pick up my vehicle according to them nothing was wrong with my car they just replaced the hoses and a sensor that was causing the engine light to go on. I was then told by the lady in charge of the mechanics that everything else was fine but that eventually the check engine light would possibly go on again so I would just need to take it back. Well the 3rd time my car started smoking and smelled burned there was oil all over my motor my car then wouldn't turn on. I called the dealership and by this point I was very upset bcuz barely going on 3 months with the vehicle and I have all these issues, asked to talk to manager and told him what happened they sent a tow truck the next day. I was then called and was told once again from the same lady that nothing was wrong with my car that the mechanic had turned it on and it was fine and the car was running. My husband literally had to go down there and personally show the mechanic what was wrong and all the oil that was all over the motor. Then I was called the next day that it was my spare plugs and that they had oil, again I had to tell the lady then explain to me why my car has oil all over the motor and smells burned. Well now I'm being told I ruined my engine and that I will have to pay for it because my warranty will no longer cover it due to going over the miles on the warranty.
  I highly don't recommend buying a vehicle here, now I'm without a vehicle. You take your car to get checked and they don't due a thorough job, its like if they wait till your warranty is almost up to now tell you it won't be covered. Sad thing is during this time I took it to get fixed I had heard other customers take there vehicle in because there vehicle leaked out a lot of oil.

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